Location: Kanata, ON
Salary: $23 an hour
Job type: Full Time , Part time
Shift/Hours: Morning, night, overnight
Supervises: assists management with all sales associates, desk associates, stock associates
The assistant manager is responsible for overseeing the customer experience, training and development of the store staff, leading by example on the selling floor and maintaining the store standards on the selling floor and stockroom.
- Ensure all associates complete training per company guidelines
- Lead by example by training, developing and providing ongoing feedback and coaching on product knowledge, selling skills, visual merchandising and delivering the customer experience
- Ensure an excellent level of customer service is a priority at all times by executing and achieving the Customer Experience consistently
- Maintains all visual merchandising standards, directives, promotions, and overall cleanliness and organization of the sales floor and stockroom
Drive Sales + Profitability
- Meet or exceed profitability expectations for the store in sales, payroll, shrink and conversion
- Meet all payroll expectations
- Controls company assets by meeting all loss prevention measures
- Execute and comply with all company policies and procedures
- Uses sound judgment when making decisions
- Excellent communication skills
- Act with integrity and respect
- Adapt to changes required by the business
- Ability to handle multiple tasks simultaneously
- Assumes and completes other duties as assigned by supervisor
- A proven track record for driving sales and profit and for people development.
- Minimum two years experience with a proven track record for driving sales and profit results and training and developing a team of individuals
- Personal computer and detailed report analysis
- High school education or equivalent preferred
- Some heavy lifting in excess of 30 pounds
- Scheduled shifts may require standing for a minimum of eight hours
What skills and qualities are important for a Assistant Manager?
Being an assistant manager requires a combination of skills and qualities that contribute to effective leadership, team management, and organizational success. Here are some important skills and qualities for an assistant manager:
- Leadership: Assistant managers need strong leadership skills to guide and motivate their team members. They should be able to provide direction, set clear expectations, and inspire others to achieve their best.
- Communication: Effective communication is crucial for an assistant manager. They must be able to convey information clearly and concisely, listen actively to their team members’ concerns, and facilitate open and transparent communication within the team.
- Problem-solving: Assistant managers often encounter challenges and problems that require quick thinking and effective problem-solving skills. They should be able to analyze situations, identify solutions, and make informed decisions.
- Organization: Assistant managers are responsible for overseeing various tasks, projects, and schedules. Strong organizational skills help them manage their time effectively, prioritize tasks, and ensure smooth operations.
- Teamwork: Assistant managers work closely with their team members and other departments. They should be able to collaborate effectively, delegate tasks appropriately, and foster a positive and cooperative work environment.
- Adaptability: The ability to adapt to changing circumstances and handle unexpected situations is vital for an assistant manager. They should be flexible, resilient, and able to adjust their plans and strategies as needed.
- Financial acumen: Assistant managers often play a role in budgeting, expense tracking, and financial management. Basic knowledge of financial principles and the ability to interpret financial data can be valuable in this position.
- Customer focus: Depending on the industry, assistant managers may interact with customers or clients. Having a customer-centric mindset and the ability to address customer needs and concerns effectively is important for maintaining positive relationships.
- Conflict resolution: Conflict can arise within a team, and assistant managers should be skilled at resolving conflicts in a fair and constructive manner. They should be able to mediate disputes, facilitate productive discussions, and find mutually beneficial resolutions.
- Continuous learning: A willingness to learn and improve is essential for an assistant manager. Staying updated with industry trends, seeking professional development opportunities, and being open to feedback can help them grow in their role.
Remember, the specific skills and qualities required for an assistant manager can vary depending on the industry, company, and specific job responsibilities. However, these general attributes provide a strong foundation for success in this role.
What education and certification are required to become a Assistant Manager?
The educational requirements for becoming an assistant manager can vary depending on the industry, company, and level of responsibility. While specific educational qualifications may not be mandatory for all assistant manager positions, having relevant education and certifications can enhance your prospects and demonstrate your knowledge and commitment to the role. Here are some educational paths and certifications that can be beneficial:
- Bachelor’s Degree: Many assistant manager positions prefer candidates with a bachelor’s degree in a related field such as business administration, management, finance, hospitality, or retail management. A degree provides a solid foundation in key business principles and management concepts.
- Master’s Degree: Pursuing a master’s degree, such as an MBA (Master of Business Administration), can provide a competitive edge in the job market and further develop your management skills. While not always required, an advanced degree can open up more senior-level opportunities.
- Industry-specific Education: Depending on the industry you’re working in, specialized education or training may be advantageous. For example, if you’re interested in becoming an assistant manager in the healthcare industry, pursuing a degree or certification in healthcare management can be beneficial.
Professional Certifications: Several certifications are available that can demonstrate your expertise and commitment to management. While not mandatory, these certifications can add value to your resume. Some popular certifications for assistant managers include:
- Certified Manager (CM): Offered by the Institute of Certified Professional Managers (ICPM), the CM certification validates your knowledge and skills in management principles and practices.
- Project Management Professional (PMP): Offered by the Project Management Institute (PMI), the PMP certification is ideal for assistant managers involved in project management roles.
- Certified Retail Management Professional (CRMP): Provided by the National Retail Federation (NRF), the CRMP certification focuses on retail management skills and knowledge.
- Certified Hospitality Supervisor (CHS): Offered by the American Hotel and Lodging Educational Institute (AHLEI), the CHS certification is suitable for those aspiring to be assistant managers in the hospitality industry.
It’s important to note that while education and certifications can strengthen your qualifications, practical experience and a track record of successful performance are equally important in securing an assistant manager role. Employers often value a combination of education, certifications, and relevant work experience when considering candidates for management positions.
Who can apply to this job?
The employer accepts applications from:
- Canadian citizens and permanent or temporary residents of Canada.
- Other candidates with or without a valid Canadian work permit.
How to apply
Online: Apply On Company Site
What is the work environment like for Assistant Manager?
The work environment for an assistant manager can vary depending on the industry, company size, and specific job responsibilities. Here are some general characteristics of the work environment that assistant managers often encounter:
- Leadership Role: Assistant managers hold a leadership position within the organization. They are responsible for overseeing and managing a team, which involves providing guidance, support, and direction to their subordinates.
- Office or On-site Presence: Assistant managers typically work in an office or on-site environment, depending on the nature of the industry. They may have their own workspace, which could include a desk, computer, and other necessary tools for managing their responsibilities.
- Collaboration and Teamwork: Assistant managers often collaborate with their team members, other departments, and higher-level managers. They work closely with their team to achieve organizational goals, delegate tasks, provide feedback, and ensure efficient workflow.
- Time Management: Assistant managers often have a diverse range of responsibilities, which may include administrative tasks, team supervision, meetings, planning, and problem-solving. Effective time management is crucial to balance these responsibilities and meet deadlines.
- Fast-paced and Dynamic: The work environment for assistant managers can be fast-paced and dynamic, especially in industries such as retail, hospitality, or food service. They may need to handle multiple tasks simultaneously, respond to customer needs promptly, and adapt to changing situations.
- Pressure and Stress: Assistant managers often face pressure and stress due to their leadership role and the need to meet targets or deadlines. They may need to handle challenging situations, resolve conflicts, and make tough decisions while maintaining composure.
- Customer Interaction: Depending on the industry, assistant managers may have direct interaction with customers or clients. They may handle customer complaints, resolve issues, and ensure a positive customer experience.
- Training and Development: Assistant managers are often responsible for training and developing their team members. They may conduct onboarding sessions, provide ongoing coaching and feedback, and identify areas for skill enhancement or professional growth.
- Career Advancement Opportunities: Assistant manager roles are often seen as a stepping stone to higher-level management positions. With experience and proven performance, assistant managers can progress to more senior management roles within the organization.
It’s important to note that the work environment can differ significantly across industries and organizations. Retail, hospitality, healthcare, finance, and manufacturing are just a few examples of industries where assistant manager roles exist, each with its own unique work environment and challenges.