Hotel Front Desk Clerk Needed In Banff Boutique Inn – CAREERS CANADA

Hotel Front Desk Clerk Needed In Banff Boutique Inn

Hotel Front Desk Clerk Needed In Banff Boutique Inn

Business Equipment and Computer Applications

  • Word processing software
  • Internet
  • Central reservation system (CRS)
  • Computerized bookkeeping system

Work Setting

  • Hotel, motel, resort

Specific Skills

  • Take, cancel and change room reservations
  • Register arriving guests and assign rooms
  • Provide information on hotel facilities and services
  • Process guests’ departures, calculate charges and receive payments
  • Perform light housekeeping and cleaning duties
  • Investigate and resolve complaints and claims
  • Balance cash and complete balance sheets, cash reports and related forms
  • Answer telephone and relay telephone calls and messages
  • Clerical duties (i.e. faxing, filing, photocopying)
  • Provide general information about points of interest in the area
  • Follow emergency and safety procedures
  • Handle wake-up calls
  • Provide customer service
  • Assist clients/guests with special needs
  • Maintain an inventory of vacancies, reservations and room assignments

Transportation/Travel Information

  • Public transportation is available

Work Conditions and Physical Capabilities

  • Fast-paced environment
  • Work under pressure
  • Attention to detail
  • Standing for extended periods

Work Location Information

  • Staff accommodation available

Personal Suitability

  • Initiative
  • Effective interpersonal skills
  • Flexibility
  • Team player
  • Excellent oral communication
  • Excellent written communication
  • Client focus
  • Dependability
  • Judgement
  • Reliability
  • Organized
  • Outgoing

Other benefits

  • On-site housing options
  • Free parking available
  • Learning/training paid by employer
  • Team building opportunities

Screening questions

  • Are you currently legally able to work in Canada?
  • Do you currently reside in proximity to the advertised location?
  • Are you willing to relocate for this position?
  • Are you currently a student?
  • What is the highest level of study you have completed?
  • Do you have previous experience in this field of employment?
  • Are you available for the advertised start date?