Hotel Front Desk Clerk Needed In Banff Boutique Inn
Business Equipment and Computer Applications
- Word processing software
- Internet
- Central reservation system (CRS)
- Computerized bookkeeping system
Work Setting
- Hotel, motel, resort
Specific Skills
- Take, cancel and change room reservations
- Register arriving guests and assign rooms
- Provide information on hotel facilities and services
- Process guests’ departures, calculate charges and receive payments
- Perform light housekeeping and cleaning duties
- Investigate and resolve complaints and claims
- Balance cash and complete balance sheets, cash reports and related forms
- Answer telephone and relay telephone calls and messages
- Clerical duties (i.e. faxing, filing, photocopying)
- Provide general information about points of interest in the area
- Follow emergency and safety procedures
- Handle wake-up calls
- Provide customer service
- Assist clients/guests with special needs
- Maintain an inventory of vacancies, reservations and room assignments
Transportation/Travel Information
- Public transportation is available
Work Conditions and Physical Capabilities
- Fast-paced environment
- Work under pressure
- Attention to detail
- Standing for extended periods
Work Location Information
- Staff accommodation available
Personal Suitability
- Initiative
- Effective interpersonal skills
- Flexibility
- Team player
- Excellent oral communication
- Excellent written communication
- Client focus
- Dependability
- Judgement
- Reliability
- Organized
- Outgoing
Other benefits
- On-site housing options
- Free parking available
- Learning/training paid by employer
- Team building opportunities
Screening questions
- Are you currently legally able to work in Canada?
- Do you currently reside in proximity to the advertised location?
- Are you willing to relocate for this position?
- Are you currently a student?
- What is the highest level of study you have completed?
- Do you have previous experience in this field of employment?
- Are you available for the advertised start date?
