Support Worker Is Currently Needed In The Alex – Calgary, Alberta – CAREERS CANADA

Support Worker Is Currently Needed In The Alex – Calgary, Alberta

Job Title: Support Worker
Location: Calgary, Alberta
Shift: Morning, Night, Overnight
Wage: $20.60/Hour

What you will do :

Resident Care and Engagement

  • Support residents with their daily needs, including care plans and service plan goals
  • Support and engage residents to develop / strengthen independent living skills (e.g., cooking, budgeting, housing keeping / cleaning / laundry, activities of daily living etc.

in one on one and group settings

  • Design and facilitate group and individual programming r for residents focused on areas such as recreation, harm reduction, skill building, cultural connection and wellbeing, including creating documents and resources as needed
  • Provide ongoing support to residents, including crisis management, de-escalation and conflict resolution
  • Complete hourly checks of the building to ensure the safety of all residents and respond appropriately
  • Support with new intakes by ensuring that vacant rooms are cleaned and set up for new residents, as needed, including submitting maintenance requests and ordering supplies as required
  • Adhere to the code of ethics


  • Write clear, concise, and objective case notes
  • Adhere to the standards set out in program procedure manual
  • Complete program supplies orders and program purchases as needed with the support of the Team Lead
  • Assist with completing online grocery orders for meal services as needed
  • Assist with data collection and entry as directed
  • Act as a support to the case management team by assisting with administrative tasks such as data entry, inputting
  • CIVI assessments, HMIS assessment, file audits, filing, scanning etc.
  • Complete additional administrative duties as required

Shift Responsibilities

  • Ensure daily cleaning and shift duties are completed to ensure safety and cohesive program delivery
  • Assist with maintaining a clean and organized office space
  • Provide medication assistance to residents, including completing additional administrative tasks such as updating and / or creating new Medication Assistance Record (MAR) templates
  • Complete medication deliveries (put away & record in MAR binder, create new MAR sheets as needed blister packs, vial, PRNs etc.)


  • Participate and engage in training and team meetings, including completing team meeting minutes
    Collaborate with community partners (such as PACT, Homecare) in a positive and professional manner as required
  • Maintain staff and resident confidentiality and clear boundaries, both inside and outside the program
  • Represent the program and the agency in the community in a professional manner
  • Work collaboratively with all team members to achieve excellent service and outcomes for residents
  • Model professional behaviour and positive communication with residents, volunteers, staff, and partners
    Other duties as required

What you bring :

  • Degree or Diploma in a related field of study (ex. social work, psychology, recreation therapy) is an asset, or equivalent work experience
  • Excellent group facilitation, interpersonal, communication and conflict resolution skills
  • Experience with place based supportive housing and crisis intervention is an asset
  • Experience working with residents experiencing mental health barriers, homelessness and poverty is an asset
  • Demonstrated effective communication, organizational, advocacy, teaching, and rapport building skills
  • Non-judgmental, patient, friendly, and professional
  • Ability to multi-task in fast-paced environment
  • Class 5 driver’s license and personal vehicle for business use, clean drivers abstract, plus $2 million liability coverage are required
  • First Aid (either Standard / Intermediate or Emergency / Basic) – Level C CPR within 30 days of hire date, certification must be valid for a minimum of 6 months upon hire
  • A satisfactory vulnerable sector criminal record clearance is required
  • Knowledge of the United Nations Declaration on the Rights of Indigenous People (UNDRIP) and the Truth and
  • Reconciliation Commissions (TRC) 94 Calls to Action is an asset
  • Willingness to work within anti-racist and anti-oppressive frameworks and actively engage in ongoing learning about these frameworks

Working Environment & Hours of Work

  • Abbeydale Place, located at Abbeydale Dr NE, is a 24 / 7 residential program; the majority of this role is on-site with the exception of occasional mandatory and / or voluntary trainings that may occur offsite
  • 1.0 FTE (37.5 hours / week)
  • Hours are 2 : 00-10 : 00 pm Monday to Friday. Hours are subject to adjustment based on program needs.
  • Continuous extended periods of sitting, standing and walking
  • Frequent climbing and carrying objects up or down stairwells
  • Occasional physical action requires the ability to climb and carry objects up flights of stairs throughout the shift, and to bend / crouch, reach above shoulder height, kneel, and carry objects (more than 20Ibs) throughout the shift
  • Occasional driving as part of work duties

Working Conditions :

This position requires frontline staff, in some cases, to be exposed to emotionally disturbing events, such as medical distress, threatened / actual serious injury, violence, abuse, and death.

There may also be exposure to situations where clients may be experiencing fear, terror, hopelessness, rage, self-harm and conflict.

It is understood and accepted that this position will be working in distress / high-stress situations, which may include emergency response where resiliency, stress tolerance, and the ability to maintain composure is imperative.

This position may also be exposed to bodily fluids. The health and safety – both physical and psychological- of our employees is a priority.

The Alex is focused on providing a safe, supportive and healthy work environment.

Who can apply to this job?

The employer accepts applications from:

  • Canadian citizens and permanent or temporary residents of Canada.
  • Other candidates with or without a valid Canadian work permit.

How to apply
Online: Apply On Company WebSite