Bigstone Is Now Hiring DISPATCHERS – Edmonton, AB

Job Details

Location: Edmonton, Alberta
Salary: $20 an hour
Job type: Full Time
Shift/Hours: Morning, night, overnight
Application Details: Cover letter

Kee Wee Tin Nok Transport Ltd. is seeking an experienced, highly motivated, and dependable Dispatcher/Clerk to join our talented team. This is a rewarding opportunity if you have an appreciation for First Nation culture, a desire for continuing professional development and enjoy the support and collaboration from our multidisciplinary team and various other professionals and agencies.

Duties and Responsibilities

• Evaluate, dispatch & coordinate KWTN drivers while using the GPS
• Arrange flights, out of town taxi/bus services
• Arrange accommodations, meals, and prepare warrants
• Must have an excellent knowledge of the Edmonton roadways and medical centers
• Create daily driver trip sheets
• Multi-task, while utilizing hi-tech equipment, quick and critical thinking, in a stressful environment
• Keyboarding and hearing skills are essential
• Excellent analytical and problem-solving skills
• Answer telephone
• Must be able to work cooperatively with transportation driver and clients
• Data entry on a daily basis
• Excellent knowledge of general office procedures and equipment
• Be extremely observant to detail and accuracy
• Must be able to work in a diverse environment with frequent interruptions
• Good written and oral communication skills
• Good organizational skills
• Must be a team player and able to work with minimal supervision
• Must be available to work shifts as needed (days, evenings, nights, weekends, and holidays)

Education and Experience:

• Experience with MS Office databases and other related software applications
• A minimum of grade 10 education or equivalent
• Two (2) years clerical experience required
• Must be able to type 35wpm
• Telephone Etiquette
• Must have a valid class 5 driver’s license

Benefits:

• Competitive Salary

Salary will commensurate with experience and qualifications.

What skills and qualities are important for a DISPATCHERS ?

Dispatchers play a crucial role in coordinating and managing various operations, often in fast-paced and demanding environments. To excel in this role, dispatchers should possess a combination of skills and qualities that enable them to effectively communicate, multitask, and problem-solve. Here are some important skills and qualities for dispatchers:

• Excellent Communication Skills: Dispatchers need strong verbal and written communication skills to convey information clearly and efficiently to various parties, including drivers, emergency personnel, and customers. Active listening skills are also essential to gather accurate information.
• Multitasking Abilities: Dispatchers often handle multiple tasks simultaneously, such as monitoring incoming calls, assigning resources, tracking vehicles, and updating records. The ability to prioritize tasks, stay organized, and manage time effectively is crucial.
• Geographic Knowledge: Dispatchers should have a good understanding of the geography and road networks in the areas they are responsible for. This knowledge helps them provide accurate directions and optimize routes, leading to efficient resource allocation.
• Problem-Solving Skills: Dispatchers encounter unexpected situations and must be able to think quickly and make decisions under pressure. They should possess strong problem-solving abilities to assess situations, evaluate available resources, and devise appropriate solutions.
• Calm and Composed: Dispatchers often face high-stress situations, such as emergencies or handling multiple urgent requests simultaneously. Maintaining a calm and composed demeanor is important to make sound decisions and provide clear instructions, even in stressful conditions.
• Technological Proficiency: Dispatchers utilize various software, systems, and communication devices to track vehicles, receive and assign requests, and maintain records. Proficiency in using dispatch software, GPS systems, and communication tools is essential.
• Teamwork and Collaboration: Dispatchers often work closely with drivers, other dispatchers, and field personnel. They should have the ability to collaborate effectively, delegate tasks when necessary, and maintain positive working relationships to ensure smooth operations.
• Adaptability: The dispatching environment can be dynamic, with changing priorities and unforeseen events. Dispatchers need to be adaptable and flexible, adjusting their plans and resources to accommodate new situations as they arise.
  Attention to Detail: Dispatchers must pay close attention to details, such as addresses, instructions, and time-sensitive information, to ensure accurate and timely dispatching. A small error or oversight can have significant consequences.
• Empathy and Customer Service: Dispatchers often interact with customers, drivers, and other stakeholders. Demonstrating empathy, providing excellent customer service, and maintaining professionalism are important aspects of the role.

These skills and qualities are vital for dispatchers to effectively handle the challenges and responsibilities associated with their role, ensuring efficient coordination and communication within their operational environment.

What education and certification are required to become a DISPATCHERS?

The educational requirements for dispatchers can vary depending on the specific industry and employer. While a college degree is not always mandatory, a high school diploma or equivalent is typically the minimum educational requirement. However, some employers may prefer candidates with additional education or specialized training in relevant fields.

Certification requirements for dispatchers also differ based on the industry and jurisdiction. Here are a few examples of certifications that are commonly recognized and sought after in the field of dispatching:

• Emergency Medical Dispatch (EMD) Certification: This certification is often required for dispatchers working in emergency medical services (EMS) or healthcare-related dispatching. EMD certification equips dispatchers with the skills to handle emergency medical calls effectively and provide appropriate pre-arrival instructions.
• Law Enforcement Dispatch Certification: Dispatchers working in law enforcement agencies may need to obtain specific certifications, such as those offered by the National Academies of Emergency Dispatch (NAED) or state-level organizations. These certifications focus on the knowledge and skills needed for law enforcement dispatching.
• Fire Dispatch Certification: Fire dispatchers may pursue certifications like the Fire Service Communications or Fire Dispatch certification, which are offered by organizations like the International Academies of Emergency Dispatch (IAED) or state fire training agencies. These certifications focus on fire-related dispatching protocols and procedures.
• Transportation Dispatch Certification: Dispatchers working in transportation industries, such as trucking or logistics, may benefit from certifications like the Certified Dispatcher or Certified Transportation Broker certifications offered by professional organizations such as the Transportation Intermediaries Association (TIA) or the American Trucking Association (ATA).

It’s important to note that certification requirements can vary by region, industry, and employer. It’s recommended to research the specific requirements and preferences of the industry or organization you are interested in working for. Additionally, ongoing professional development and training opportunities are often available to dispatchers to enhance their skills and stay updated with industry practices and technologies.

Who can apply to this job?

The employer accepts applications from:

• Canadian citizens and permanent or temporary residents of Canada.
• Other candidates with or without a valid Canadian work permit.

How to apply
Online: Apply On Company WebSite

What is the work environment like for DISPATCHERS?

The work environment for dispatchers can vary depending on the industry and organization they work for. Here are some common aspects of the work environment for dispatchers:

• Control Centers or Dispatch Offices: Dispatchers typically work in control centers or dispatch offices, which serve as centralized hubs for coordinating operations. These environments are equipped with communication systems, computer terminals, and other tools necessary for dispatching tasks.
• 24/7 Operations: Many dispatch centers operate around the clock, requiring dispatchers to work in shifts, including evenings, weekends, and holidays. This ensures continuous coverage and timely response to emergencies or operational needs.
• Fast-Paced and High-Pressure: Dispatching is often a fast-paced and high-pressure job. Dispatchers handle incoming calls, monitor multiple channels, and make quick decisions in real-time. They need to manage emergencies, address urgent requests, and allocate resources efficiently.
• Multisensory Environment: Dispatchers work with various communication devices, including phones, radios, and computer systems. They receive and transmit information through voice, text, and other means. They must be able to process information from different sources simultaneously.
• Team Collaboration: Dispatchers often work as part of a team, cooperating with other dispatchers, field personnel, drivers, or emergency responders. Effective communication and teamwork are crucial for seamless coordination of resources and operations.
• Technology and Software: Dispatchers rely on computer-aided dispatch (CAD) systems, GPS tracking software, communication software, and other technological tools. Proficiency in using these systems is essential for efficient operation.
• Stressful and Emotionally Demanding: Dispatchers frequently handle emergency situations, crisis calls, and time-sensitive tasks. They must remain calm and composed while dealing with stressful or emotionally charged situations. Effective stress management and coping strategies are important in this role.
• Noise and Distractions: Dispatch centers can be noisy and busy environments with multiple conversations and activities happening simultaneously. Dispatchers need to concentrate on their tasks while filtering out distractions to ensure accurate information processing.
• Regulatory Compliance: Depending on the industry, dispatchers may need to adhere to specific regulations and protocols. This could include compliance with privacy laws, emergency response standards, or industry-specific guidelines.
• Continuous Learning: The field of dispatching is constantly evolving with new technologies, protocols, and regulations. Dispatchers should be open to continuous learning, attending training sessions, and staying updated with industry best practices.

It’s important to note that the work environment can differ between industries such as emergency services, transportation, or logistics. Some dispatchers may work in a centralized office, while others may work remotely or have a combination of both depending on the nature of the job.

All applications MUST include: Cover Letter, Resume & 3 Work Related References, Current Fingerprint Record Check, Criminal Record Check and Child & Youth Intervention Check

(All checks must be current within the last 6 months)

Bigstone Group of Companies

Human Resources Department

Box 1020 Wabasca, Alberta T0G 2K0

Fax: 780-891-2623

Email to: [email protected]

Closing Date for this Employment Opportunity will be: Until a suitable candidate is found.

Applicants are thanked in advance for their interest however, only those selected for an interview will be contacted.